Wednesday, June 11, 2008

Step 4 of my 9 step process:
Step 1: Measure
Step 2: Develop an action plan
Step 3: Prioritize Opportunities

Step 4: Create "Program of Improvement" with ROI and timeline
Step 5: Obtain approval for your initial project (from the Program of Improvement plan)
Step 6: Implementation Strategy
Step 7: Implementation Partners
Step 8: Communication
Step 9: On-going Operational Improvement based on a "Total Improvement Plan"

Now that you've prioritized your opportunities you need to create a "Program of Improvement". This process can be something as simple as a high level project plan to something much more comprehensive. My recommendation is to build your plan based on a combination of factors;

Complexity -

Are there geographic issues, how many partners do you have to work with, are there corporate business related drivers that need to be accommodated (product release or end of quarter, etc.)


Cost vs. ROI -

How much do you have to spend in time and money to recover how much? Building out a solid proposal for action will also help ensure you have the before and after picture covered. The before and after is critical to getting the credit and recognition your team deserves.

Team size and skill sets -

If you have a small team and relatively simple systems architecture than you can probably get away with a simple plan that covers primary milestones and critical path issues. Don't forget that "investigation/planning" and "communication" are the most important parts of any good project plan. If you have a larger team and systems with multiple external dependencies then you really should put together a detailed plan that accommodates the majority of potential risks.

Recognition and rewards -

Plan for breaks in the action. It's very important to celebrate your successes before moving on to the next opportunity or challenge.

Communicate, Communicate, Communicate -

You can't over communicate your plans. The more people understand about what you're doing the more support and understanding you'll get in return.

Until next week >>>

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